Will
Traditional Department Stores Become the Next “Disappearing Trade”?
Statistics show that the trade
volume of E-commerce of China in 2011 totaled 7 trillion RMB, with a growth of
46.4 percent on a year-on-year basis. This increase presents a tremendous
challenge to the share of our traditional department stores. Given that the
market demand remains relatively stable in a short period of time, when more
and more people go shopping online, it means a loss of customers to traditional
department stores. Some insiders have revealed that the types of goods that
have recently suffered a sharp decline in sales at department stores happen to
be those that can be easily purchased on the Web, such as home appliances, IT
products, textiles, and even luxuries.
In the meantime, some traditional
supermarkets have embarrassingly been reduced to “fitting-rooms” for E-commerce
customers—many of them go to department stores to find out about the size and style
of clothes among many other things they need and then purchase them online,
thus becoming “fit-lifters”, so to speak. With the rapid growth of online
market, clothing, make-up products, house-wares and so on, are all caught in
this trend.
Apart from the pressure from the
E-commerce, the severe competition within the department store business should
also not be underestimated as a cause for their potential decline. Homogeneity
among department stores has caused vicious competition within the trade, and, in
recent years, a huge number of newly-built large shopping malls in many cities
around the country have made the situation worse. Walking on those shopping
streets, you can hardly tell the differences between department stores in terms
of their layout, store design and goods. From Beijing to Fuzhou, as a PhD
candidate put it, everywhere you go, you are likely to enter a similar kind of
department store.
Under these pressures from within
and without, will the traditional department stores become the next “disappearing
trade”? A good number of the experts interviewed express the view that in spite
of the challenges, there is still a chance for the traditional retail stores to
survive and turn the situation around if they can synchronize their efforts
both on and off the Web, optimize their competitive edge, and reform their
business patterns.
Reportedly, quite a few retailers
have opened their own online stores. Since 2012, mega department stores in
Beijing have been vying to build their own E-commerce website and Tianjin
Department Store is planning its own E-commerce.
Moreover, department stores
should adopt a differentiated marketing strategy to attract their targeted
customers. As a doctoral supervisor points out, although confronted with
increasingly severe commercial competition in recent years, especially that
from the E-commerce and conglomerate companies, only a part of their customer
base has been diverted. Department stores should therefore work effectively to
take care of their current loyal customers by improving their sales service and
exploring into it with an individualized approach.
Correspondingly, traditional
department stores should take a transformative lead in view of the recent shopping
center surge. Research also suggests that there is a correlated pattern between
the retail format and the GDP per capita of a population. Mega department
stores mainly cater to a population with GDP per capita between $3,000 and
$5,000, while shopping centers, especially retail stores, and convenience
stores cater to a population with GDP per capita between $5,000 to $10,000.
Since the GDP per capita of China exceeded $5,000 in 2011, it is time for traditional
department stores to be transformed into shopping centers or other forms.
(集体讨论,温秀颖、林巍执笔) |
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